Meet Heather Balsley, InterContinental Hotels Group (IHG®) CMO — Bio + How to Reach Out

Last updated: 2025-11-19

Who is Heather Balsley?

Heather Balsley is the Global Chief Commercial & Marketing Officer at IHG Hotels & Resorts, leading brand strategy, marketing, and customer experience across 19 brands. She has extensive experience in loyalty programs, brand transformation, and hospitality marketing.

Heather Balsley's Work History

Heather Balsley has a long-standing career at IHG Hotels & Resorts, where she has held various leadership roles since 2007, including SVP of Loyalty & Partnerships and SVP of Global Marketing. She specializes in brand strategy, customer analytics, and commercial growth.

• 2007-05 - Global Chief Commercial & Marketing Officer, IHG Hotels & Resorts
• 2023-11 - 2024-03 - Global Chief Customer Officer, IHG Hotels & Resorts
• 2019-11 - 2023-11 - SVP, Global Loyalty & Partnerships, IHG Hotels & Resorts
• 2017-10 - 2019-11 - SVP, Global Marketing - Mainstream Category, IHG Hotels & Resorts

Heather Balsley's Education

Heather Balsley holds an MBA from Harvard Business School and a bachelor's degree in economics and sociology from Duke University.

• Harvard Business School - MBA
• Duke University - BA, Economics and Sociology

How to Reach Heather Balsley?

You can reach Heather Balsley at *******@intercontinental hotels group (ihg®).com or by calling +1 **********. To get Heather Balsley's contact information and other B2B leads like this, sign up for a free account at Anybody.com.