Meet Melissa Stevens, Fifth Third Bank CMO — Bio + How to Reach Out

Last updated: 2025-11-10

Who is Melissa Stevens?

Melissa Stevens is the Chief Marketing Officer at Fifth Third Bank, recognized for her leadership and innovative marketing strategies. She has been honored multiple times as one of the most powerful women in banking. Stevens is known for her expertise in digital transformation, brand building, and community engagement.

Melissa Stevens's Work History

Melissa Stevens has a diverse career spanning over two decades in banking and digital innovation. She has held senior roles at Citi and Fifth Third Bank, focusing on digital banking, marketing, and organizational transformation.

• Jan 2023 - Chief Marketing Officer, Fifth Third Bank
• Oct 2020 - Jan 2023 - Executive Vice President and Chief Digital Officer, Head of Digital and Marketing, Fifth Third Bank
• May 2016 - Oct 2020 - Chief Digital Officer, Head of Digital and Design & Innovation, Fifth Third Bank
• Nov 2015 - Apr 2016 - Chief Operating Officer and Head of Consumer Innovation Lab, Citi
• Jun 2013 - Nov 2015 - Managing Director, Global Digital Head, Citi Global Consumer Bank, Citi

Melissa Stevens's Education

Melissa Stevens holds an MBA from NYU Stern School of Business in Finance and Operations, and a Master's degree in Labor and Industrial Relations from Michigan State University. She also earned a BA in English & Psychology from Kalamazoo College.

• NYU Stern School of Business - MBA in Finance and Operations (2001 - 2004)
• Michigan State University - Master's degree in Labor and Industrial Relations (1997 - Present)
• Kalamazoo College - BA in English & Psychology (1992 - 1996)

How to Reach Melissa Stevens?

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