Meet Calum Laming, British Airways CMO — Bio + How to Reach Out

Last updated: 2025-11-10

Who is Calum Laming?

Calum Laming is the Chief Customer Officer at British Airways, responsible for managing marketing, onboard and ground products, customer care, and in-flight experience teams. He has extensive experience in the airline industry, including roles at Virgin Atlantic, Etihad Airways, and Vueling. Calum has a background in customer experience and brand management, with a career spanning multiple airlines.

Calum Laming's Work History

Calum Laming has built a career in airline customer experience, holding leadership roles at several major airlines. He is currently the Chief Customer Officer at British Airways, overseeing key customer-related functions.

• May 2022 - Chief Customer Officer, British Airways
• Apr 2022 - May 2022 - Director of Business Recovery, British Airways
• Jan 2017 - Apr 2022 - Chief Customer Officer, Vueling Airlines
• Jun 2014 - Jan 2017 - Vice President Customer Experience, Etihad Airways
• Mar 2013 - May 2014 - General Manager Customer Experience, Air New Zealand
• Sep 2007 - Feb 2013 - Head of Guest Experience, Etihad
• Jun 2003 - Sep 2007 - Head of Marketing, Product & Customer Experience, Virgin Airways
• Jun 1998 - Jun 2003 - at Go Fly Limited, Go Fly Limited

Calum Laming's Education

Calum Laming studied at the University of Cambridge and Cranfield University, earning degrees in Modern & Medieval Languages and Air Transport Management. He also holds certifications in coaching and design thinking.

• University of Cambridge - MA, Modern & Medieval Languages
• Cranfield University - MSc, Air Transport Management

How to Reach Calum Laming?

You can reach Calum Laming at *******@british airways.com or by calling +1 **********. To get Calum Laming's contact information and other B2B leads like this, sign up for a free account at Anybody.com.